TOSHIBASUCKS.ORG
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NEWS FLASH...
ANOTHER RIPOFF...As a poor college student, I can barely afford to eat, but a computer is an absolute requirement to attend college classes these days. Last January 14th (of 2009), I purchased a brand-new Toshiba L355-S7835, paying more for a Toshiba brand because I was told they are the best. Just short of one year later, when I started my spring classes in January, my computer froze-up. After trying the obvious things, I called for warranty service and was told to take the computer to a service center. I then took it to a local repair shop where they determined the hard drive had failed. I called Toshiba service back, which ended up two days after the warranty expired. Their response? Too Bad, So Sad...It was my problem now! Actually, they were not very kind at all about it!
The repair shop then tried to help, telling me that hard drives have a longer manufacturers warranty, usually 3-5 years. Turns out that Toshiba uses a cheaper hard drive and kills the manufacturers warranty to save money. What is really weird is that as a company, Toshiba manufactures hard drives themselves, but use Hitachi or someone else's drives in their computers. Well guess what, Toshiba manufactured hard drives have an even worse reputation than the laptops they make! Anyway, it seems like I was out of luck AGAIN and would have to eat the cost of a hard drive and service myself! Fortunately, the repair shop had compassion (unlike Toshiba) and repaired my laptop at their cost. THANKS AIRWAVE!
With research on the Internet, I now come to find out that Toshiba warranty service REALLY SUCKS, and if I had known, would have selected another model at a much lower price. Who knows, maybe the alternate model would have lasted longer or had a better warranty! Either way, BE WARNED!!! Consider other manufacturers and do your research. Go for the low cost because you will probably have to replace the thing when it breaks anyway, repair costs are so high! And don't forget...TOSHIBA SUCKS, especially their so-called WARRANTY!!!
Bob Burney
toshiba@bobburney.com
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