Company Report
Company Profile
DBA: Toshiba America Information Systems, Inc.
Other
Address: 9740 Irvine Blvd
Irvine, CA 92618-1697 		Other
Primary Phone: (949) 583-3000 Other
Primary Fax: (949) 461-9027 Other
Primary Contact: Heather Hillewaert, Corporate Relations Specialist Other
E-mail Address:
heather.hillewaert@tais.toshiba.com
Website: Other
http://www.toshiba.com/
Company ID: 41153
Business Start Date: 3/1/1989
BBB Created Record on: 4/11/1989

Nature of Business:

This company's business is providing computer service and supplies.
BBB Comments and Analysis

Bureau's Comments and Analysis of Company's Business

We have no further comment about this company’s business practices or analysis of its offer that may assist you in your consideration of this company.

Licensing
Licensing Agency:
License Number:
Status:

This license permits the company to perform the following services:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.


Toshiba America Information Systems, Inc.

Company
Rating
F
Rating Explanation:
The rating the Better Business Bureau assigns a business is determined by our composite score of such factors as its type of business, length of time in business, compliance ...

Full Rating Explanation

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Complainants allege defective merchandise and failure to honor warranty claims. Many customers who purchased Toshiba Laptop computers claim the units have an overheating problem due to malfunction of...

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Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of Cmpl Type of Response
24 Making a full refund, as the consumer requested
2 Making a partial refund
219 Agreeing to perform according to their contract
4 Refusing to make an adjustment
10 Refuse to adjust, relying on terms of agreement
322 Unanswered
4 Unassigned